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SwiftView perfectly unifies paper and electronic documents to save your customer support organizations
time and money. You can use SwiftView to set up cost-effective bill payment (EBPP) systems. Customers
and CSRs will see one consistent format for their bills/invoices/statements, whether they see it on paper or online (web,
intranet, or LAN). Here are the key ways in which customers apply SwiftView for Customer Information Management:
- Deliver customer statements, reports and records electronically
- Fast Access Give customer support quick access to online bills, medical images/records, and more
- Extract - provide web presentation of individual statements quickly, easily and securely by
extracting pages from large batch print jobs
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SwiftView Case Studies: Customer Information Management
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| Customer access to payroll reports |
This major payroll service uses SwiftView to let
customers view and print their own payroll reports. Customers love the quick web delivery and
24-hour access, and the company saves on printing and mailing costs. |
| Speedy CSR access to bills |
Horry Telephone Cooperative
CSRs quickly see accurate zipped PCL billing statements on the intranet. HTC tried PDF, but it was slower
for CSRs than paper! In addition, automatically generated (no conversion) PCL files also take up much less disk space. |
| Online insurance documents for CSRs |
Oxford Health Plans captures, creates and distributes all documents electronically
to over 2,500 employee desktops connected via a multistate wide-area network (WAN). CSRs and others view everything
with SwiftView, which provides fast, accurate viewing without creating significant server load. |
| Online account access |
The British Columbia, Canada,
Ministry of Finance gives all current and past employees online access to information about their
retirement accounts. |
| Vendor access to plans |
Using SwiftView, David Weekley Homes
quickly established a system for distributing electronic house plans to outside vendors and subcontractors,
speeding up and increasing the accuracy of their work with customers. |
| Delivery of reports to subscribers |
A linked article in Intranet Design Magazine tells how timely delivery and document
accuracy were crucial to the success of Datatrac's bank rate tracking service. Datatrac automates
Web-based reports with data from a legacy system. |
| Manager access to invoices |
GTE National Fleet Operationsuses
SwiftView to give remote managers and supervisors access to invoices quickly and conveniently
from a centralized database. Scanned invoices speed bill payment operations for a nationwide fleet of 20,000 vehicles. |
| Dealer access to forms |
Reynolds & Reynolds created a
customized imaging system that gives 3,000 auto dealers on-line control and access to numerous
forms generated by existing R&R systems. |
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Customer Quotes |
“We started providing access to our engineering documents over an internal intranet. Viewing solutions
are limited and some vendors are downright greedy. I found your licensing very reasonable - $200 a seat
gets pretty pricey for three hundred occasional users.”
- Glenn Green, Bently Nevada Corp.
“We're giving our customers in 38 states better access to their deeds
and financials, all in PCL format, right off our website. We won't have to
mail or fax anything anymore. SwiftView is blindingly fast.”
“When someone calls to complain about a bill, the CSRs
quickly need a good, straight PCL view of EXACTLY what their customer's looking
at so there's no misunderstanding when they discuss individual phonecalls and
transactions. SwiftView enables us to do this.”
“Our CSRs use SwiftView to access customer phone
bills to discuss calls that are contended by sometimes irate customers. You've
solved my immediate and extremely important need.”
“We post PCL documents to a subdirectory on our intranet
for staff out in the field. This is just what the Doctor ordered.”
“Our Billing Department has to be able to look at these
invoices [3000 page PCL files] on line when charges are contested, etc., and
right now this viewer looks to be our best option.”
“We post PCL documents to a subdirectory on our intranet
for staff out in the field. This is just what the Doctor ordered.”
“Our Forwarding company has an in-house developed app that
sends files in printer format to clients and field people, but our customers no
longer want all these files exploding to paper, they just want to look at pages
two and three, for instance, and SwiftView does a great job of
previewing. We looked at other viewers we found on the Net and there's a mass
of difference, particularly with your speed. We don't need a mouthful of DLLs,
you know what I’m saying? And this viewer is so simple to use, the
decision was hands down SwiftView.”
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